Privacy Policy

Last Updated: 9 September 2026

Build Smart Cambridge Ltd respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use and protect your personal information when you visit our website, contact us or use our services.

Who We Are

Build Smart Cambridge Ltd is a building and property maintenance company serving Cambridge and the surrounding areas.

For the purposes of UK data protection law, Build Smart Cambridge Ltd is the data controller responsible for the personal information described in this Privacy Policy.

Company: Build Smart Cambridge Ltd
Registered Address: Unit 18 Little Malgraves Industrial Estate, Lower Dunton Road, Bulphan, Upminster, Essex, England, RM14, company number 3TE17421454
Email: info@buildsmartcambridgeltd.com

Information We Collect

We may collect personal information when you contact us, request a quote, make an enquiry or become a customer.

This may include:

Your name
Email address
Telephone number
Property or project address
Details about the work or services you are interested in
Information you provide through our website contact forms
Correspondence between you and Build Smart Cambridge Ltd
Information required to provide a quote or carry out work for you
Payment, invoice and transaction information where applicable

We may also collect limited technical information when you use our website, such as your IP address, browser type, device information and information about how you use the website.

How We Collect Your Information

We may collect information directly from you when you:

Complete a form on our website
Request a quote
Contact us by telephone or email
Contact us through another communication platform
Ask us to carry out work
Communicate with us during or after a project

We may also collect technical information automatically through cookies and similar technologies when you visit our website.

How We Use Your Information

We may use your personal information to:

Respond to enquiries
Provide quotations
Arrange appointments and site visits
Provide our building and property maintenance services
Communicate with you about your project
Manage our relationship with you
Process payments and maintain financial records
Keep records of work we have completed
Improve our website and services
Maintain the security and functionality of our website
Meet our legal, accounting and regulatory obligations

We will only use your personal information where we have a lawful basis to do so.

Depending on the circumstances, this may be because the information is necessary to provide a service or take steps at your request before entering into a contract, because we have a legitimate business interest, because we have a legal obligation or because you have given us your consent.

Website Enquiries

When you submit an enquiry through our website, we use the information you provide to respond to your enquiry and, where appropriate, provide a quotation or discuss your project.

Please only provide information that is relevant to your enquiry.

Submitting an enquiry does not automatically add you to a marketing mailing list.

Cookies & Website Analytics

Our website may use cookies and similar technologies to help it function correctly, understand how visitors use the website and improve the experience we provide.

Some cookies are necessary for the website to function. Other cookies, such as analytics or advertising cookies, may require your consent before they are placed on your device.

We use Google Analytics to help us understand how visitors interact with our website. Where required, analytics cookies will only be used after you have provided your consent through our cookie banner.

You can manage your cookie preferences through the cookie controls provided on our website.

Who We Share Your Information With

We do not sell your personal information.

Where necessary, we may share relevant information with trusted third parties that help us operate our business or provide services to you.

These may include:

Tradespeople or subcontractors involved in your project
Website and hosting providers
IT and email service providers
Accountants and other professional advisers
Payment providers
Analytics and website service providers
Government bodies, regulators or other authorities where required by law

Where another tradesperson or subcontractor is involved in your project, we will only share information that is reasonably necessary for them to carry out their part of the work.

How We Protect Your Information

We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, alteration or disclosure.

Access to personal information is limited to people and service providers who need it for legitimate business purposes.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

How Long We Keep Your Information

We only keep personal information for as long as reasonably necessary for the purpose for which it was collected, including meeting any legal, accounting or reporting requirements.

The amount of time we retain information will depend on the type of information and our relationship with you.

For example, certain financial and transaction records may need to be retained for a number of years to meet our legal and tax obligations.

When personal information is no longer required, we will securely delete or dispose of it where appropriate.

International Data Transfers

Some of the third-party services used to operate our website or business may process information outside the United Kingdom.

Where personal information is transferred internationally, we will take appropriate steps to ensure that it receives an adequate level of protection in accordance with applicable UK data protection law.

Your Data Protection Rights

Under UK data protection law, you may have rights in relation to your personal information, including the right to:

Ask for access to the personal information we hold about you
Ask us to correct inaccurate or incomplete information
Ask us to delete your personal information in certain circumstances
Ask us to restrict how we use your information in certain circumstances
Object to certain uses of your personal information
Ask for certain information to be transferred to you or another organisation
Withdraw your consent where we rely on consent to process your information

These rights do not apply in every circumstance and there may be situations where we are legally permitted or required to retain or continue processing information.

To exercise any of these rights, please contact us using the details provided in this Privacy Policy.

Complaints

If you have concerns about how Build Smart Cambridge Ltd handles your personal information, please contact us first so that we have an opportunity to address the issue.

You also have the right to make a complaint to the Information Commissioner’s Office (ICO), the UK’s independent data protection regulator.

Further information about your data protection rights is available from the Information Commissioner’s Office.

Third-Party Websites

Our website may contain links to websites operated by other organisations.

Build Smart Cambridge Ltd is not responsible for the privacy practices or content of third-party websites. We recommend reviewing the privacy policy of any external website you visit.

Changes To This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services or legal obligations.

The latest version will be published on this page and the date at the top of the policy will be updated accordingly.

Contact Us

If you have any questions about this Privacy Policy or how we use your personal information, please contact:

Build Smart Cambridge Ltd
Registered Office Address: Unit 18 Little Malgraves Industrial Estate, Lower Dunton Road, Bulphan, Upminster, Essex, England, RM14 3TE
info@buildsmartcambridgeltd.com